FAQ

Frequently Asked Questions (FAQ)
1. Are your products handmade?
Yes! Every piece at Sia Jewellery Hub is carefully handcrafted with attention to detail, making each design unique.
2. Do you offer customization?
Yes, we offer customized jewellery and rakhi designs. Share your requirements with us before placing your order.
3. How long does it take to process an order?
Orders are typically processed within 2–5 business days. Customized orders may take a little longer.
4. What are the delivery timelines?
Delivery usually takes 3–7 business days within India, depending on your location.
5. Do you ship across India?
Yes, we deliver to most locations across India.
6. Can I track my order?
Yes. Once your order is shipped, you'll receive a tracking number via email or SMS/WhatsApp (if provided).
7. What payment methods do you accept?
We accept UPI, debit cards, credit cards, net banking, wallets, and other secure payment methods available at checkout.
8. Can I cancel my order?
Orders can be cancelled only before they are shipped. Once dispatched, cancellations are not possible.
9. Do you accept returns or exchanges?
Due to the handmade and customized nature of our products, returns and exchanges are accepted only if you receive a damaged or incorrect item.
10. What should I do if I receive a damaged product?
Please contact us within 48 hours of delivery with your order number and clear photos of the product and packaging.
11. How should I care for my jewellery?
Store your jewellery in a dry place, avoid contact with water, perfume, and chemicals, and keep it in an airtight pouch or box when not in use.
12. How can I contact Sia Jewellery Hub?
You can reach us through our Contact Us page, Instagram, WhatsApp, or email. We're happy to help with any questions.